One very strong principal born from this experience and a fundamental belief of Joseph Hachenberg, the founder, is in the value of the customer referral. This referral, which represents a large portion of the Hachenberg & Sons Piano clientèle, occurs only when customer satisfaction is complete and the recipe for this has always been providing the finest pianos available, the highest quality service, at the greatest possible values.

In the piano industry it is often said that the quality of a store can be determined by the quality of it’s clientèle and Hachenberg & Sons Piano has consistently been the choice for pianos by the most prestigious institutions and demanding musicians in southern Arizona.